Shipping & Returns

SHIPPING & DELIVERY

Conditional Free Shipping Policy

-Free UK Shipping on orders over £50

-Free EU Shipping on orders over £75

-Free Worldwide Shipping Including United States and Australia on orders over £100

 

Shipping Fees

Delivery Region

Cost

Delivery Time (estimated)

UK (EXPRESS)
 £7.50  1 - 2 working days

UK (under £50)

 £3.50

 2 – 4 working days

 

Europe (under £75)
 £5.95
 3 - 5 working days

Rest of the world (under £100)

 £5.95

 4 - 8 working days

  

International Shipping Notice :

Please be aware: Goods may be subject to customs charges and fees. These depend on the contents’ value. The recipient will have to pay these before the parcel is released to them. The customs authorities in the destination country determine if charges are due on imported goods. The levels and thresholds of charges vary from country to country. Circle Atelier cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help. We do not mark our packages as a gift or a lesser purchase value it is requested not to ask.

 

RETURNS

Please inspect your item immediately and If you want to return your product please contact circleatelier@gmail.com to let us know in 3 days from you receive the product. After your e-mail which must include your order number ,you should mail your product to adress below:

19 Queens Court, Queens Road, Richmond, London TW10 6LA , United Kingdom 

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items and exemptions as covered under our Returns Policy). 

You cannot cancel/return your contract/order if the goods you have ordered are bespoke (i.e. made to order) or other exemptions as covered under our Returns Policy.

Please make sure that your parcel is properly packaged in its original box to avoid any damage in transit back to us. Items which arrive damaged due to improper packaging will not be exchanged or refunded.

You will be responsible for paying postage costs related with returns. Returns must be sent through a trackable delivery service to our correspondance address , ensuring it is appropriately insured. We do not take any responsibility and cannot process a refund for items that are not received and request that you contact your delivery provider directly in these cases.  

 

Return Policy & Exclusions

The following kinds of products may not be returned under this policy:

-Earrings for pierced ears (Interests of hygiene)

-Any items that have signs of being worn

-Bespoke and customised goods

-Any item not in its original condition

-Missed / damaged original box

-Any item is damaged or missing parts for reasons not related to Circle Atelier's error

After your return is received and inspected by our authorities, we will send you an email to notify you that we have your returned post. You will be informed if your request is approved or rejected by email. 

 

REFUNDS

If your return request are approved, we provide a refund to you within 14 days once the item(s) have reached us safely. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be reduced from your refund.